Manchester VA 02

 

Some services offered virtually

MANCHESTER, N.H. — As more sectors of New Hampshire's economy reopen, officials with the Veterans Affairs Medical Center in Manchester want veterans to know they are open for business.

Many of the services at the VA Medical Center, such as elective surgeries, were postponed because of the COVID-19 pandemic, but officials said services are being offered again, with some changes. Wellness offerings, for example, are now being offered virtually.

Veterans who postponed seeking medical help because of the pandemic should call the VA Medical Center, officials said.

"We are open for business and encouraging our veterans to contact us so we can deliver their health care," said Kevin Forrest, director of the VA Medical Center.

The newly appointed director said he understands that given the current pandemic, some veterans might be reluctant to go to the hospital. But he said every precaution is being taken to make sure it's safe.

"When you come through the entrance to the medical center, expect to get your temperature taken and answer some screening questions," Forrest said.

Anyone who enters the center is required to wear a mask. The director said all services are being offered, with some done virtually.

"It's an effective way to deliver care with the same outcomes," Forrest said. "It's safer, and it can be more convenient."

The medical center is transitioning back to more face-to-face meetings, Forrest said. In April, the center averaged about 50 in-person meetings each day, primarily for blood draws. On Tuesday, 351 face-to-face meetings were scheduled.

Forrest said an effort is being made to take care of several issues during a single visit.

"If a veteran has a health care need, (we want to) take care of all of those needs when the veteran is in the facility, so they don't need to come back," he said.

Visitors are also allowed.

"If a veteran needs medical assistance during appointments, that is certainly OK, and we encourage that family member to come in and support," Forrest said.

Otherwise, people are being asked to stay outside the facility.

"Whether it's urgent care or they need a face-to-face appointment, we are here," Forrest said.

He added that the VA Medical Center's crisis line is always available at 1-800-273-8255.

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