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VA making extra effort to connect with women Veterans

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Connect with Women

 

Earning and restoring trust is a VA priority. Due to the difference in trust amongst women Veterans versus male Veterans, VA is making an extra effort to connect.

Since Oct. 1, 2020, VA’s White House VA Hotline created more than 12,000 cases for women Veteran concerns. The questions largely relate to Community Care, coordination of care, and service-connected benefits. Women Veterans calling 1-800-MyVA411 with general questions are mostly related to VA benefits, the MISSION Act, local VA facility directory assistance and COVID-19.

“VA’s commitment is to understand and support the journey of each Veteran including the care, benefits and services needs of the growing population of women Veterans.” – Dr. Lynda Davis, VA’s Chief Veterans Experience Officer

The combined feedback from Veterans Signals and contact centers reflects VA’s ability to listen. This includes capturing and assessing comments, concerns and compliments. These insights continue to greatly influence VA outreach and engagement efforts, which hopefully equates to increased trust and customer experience.

Other efforts

Other outreach and engagement efforts include:

Women Veterans are looking to VA for care, benefits, and services four times more than they did 20 years ago. These Women Veterans have unique needs even compared to 20 years ago. VA is listening and responding to ensure all Women Veterans receive an exceptional and consistent experience.

For more information visit: https://www.va.gov/womenVet/ and https://www.womenshealth.va.gov/

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